tag:blogger.com,1999:blog-7196788127833928948.post2800352522324276433..comments2008-04-02T21:51:21.796+02:00Bozidar Spirovskihttp://www.blogger.com/profile/08748842042511112038noreply@blogger.comBlogger2125tag:blogger.com,1999:blog-7196788127833928948.post-20755869093340443432008-04-02T21:51:00.000+02:002008-04-02T21:51:00.000+02:00

I fully agree that the topic of SLA is never an easily solved one. <BR/>On the other hand, it has been my experience that SLA's are very frequently an afterthought and that the buyer is usually waiting for the seller to produce the SLA agreement. Ofcourse, this leads to the situation presented by gsyoungblood. If on the other hand, the SLA is properly addressed at time of purchase and tied in

dark0http://www.blogger.com/profile/08748842042511112038noreply@blogger.comtag:blogger.com,1999:blog-7196788127833928948.post-9257304374563544852008-04-02T13:39:00.000+02:002008-04-02T13:39:00.000+02:00

The problem is getting an SLA with teeth can be difficult. Especially if there is a significant size disparity between the customer and the vendor.<BR/><BR/>I can't tell you how many SLA's I've seen that weren't worth the paper they were written on. It's an SLA in name only, with virtually no penalties for failure to perform. And, as such, the vendor has minimal motivation to meet or exceed

gsyoungbloodhttp://www.blogger.com/profile/11040514309296850157noreply@blogger.com